Returns

RETURNS IN CANADA

Return shipping charges for orders returned from within Canada are the responsibility of the customer. All Canadian returns must include a trackable service as we are not responsible for damaged or lost returns.

RETURNS FROM THE USA

Return shipping charges for orders returned from the USA are the responsibility of the customer. All US returns must be shipped via US Postal Service (USPS), returns shipped via other services will incur brokerage fees and/or duties which will be deducted from the credit you will receive. Returned items must be declared as "Returned Goods" in the customs section of the return label, returns that are not properly declared may incur additional fees. Please use a service that is trackable (we recommend Priority Mail International) as we are not responsible for damaged or lost returns.

INTERNATIONAL RETURNS

Return shipping charges for orders outside of Canada are the responsibility of the customer. Please ship your return via a postal service (Royal Mail, Australia Post, EMS, etc.), returns shipped via courier services such as FedEx or UPS will incur brokerage fees which will be deducted from the credit/refund you will receive. Returned items must be declared as "Returned Goods" in the customs section of the return shipping label, returns that are not properly declared may incur additional fees. Please use a service that is trackable as we are not responsible for damaged or lost returns.

RETURN SHIPPING ADDRESS

lost & found
Attn: Returns
44 Ossington Avenue
Toronto, Ontario
M6J 2Y7
Canada