Shipping & Returns
ONLINE ORDERS
Online orders are processed Monday-Friday between store hours, 12PM - 6PM. Please allow 24 hours for processing online orders placed during the weekday.
Upon initial receipt of the order an email confirmation will be sent once the item has shipped. Items are shipped using UPS and will include a tracking number.
Online orders can be returned within 14 days of initial receipt.
Please contact our online team - returns@shoplostfound.com - with your request before returning the item. A return authorization number must be included in your return. All returned purchases will be either be issued a credit or exchange (minus the initial shipping charge), unfortunately no refunds.
All sale items are FINAL sale (no exchanges or refunds). Items must be unworn and tags still attached. All footwear must have zero creasing or damage to the soles in order to be returned.
* Please note, International orders may incur customs fees. We have no control over if, and how much, you are charged for customs. lost & found unfortunately will not be responsible for any additional charges the destination country MAY impose on you. Due to the customs process delivery times are estimates and may take longer than stated.
RATES
Canada- Estimated arrival 1-5 business days
- Free Standard Shipping over $300 (Medicom 1000% Bearbricks Not Eligible)
- EXPEDITED / $10 - $15 CAD
- EXPRESS / $30 CAD
- Curbside Pickup available Monday to Sunday between the hours of 12-6
- Estimated arrival 2 business days
- Free Standard Shipping over $300
- 2 DAY EXPEDITED / $20 CAD
- Note: As per the de minimis exemption in the USA, all orders under $800 USD are exempt from customs procedures and no duties or taxes are collected. For orders over $800 USD any additional duties and taxes will be covered by Lost & Found.
- Estimated arrival 3-7 business days
- UPS / $25 - $75
INTERNATIONAL RETURNS
Return shipping charges for orders outside of Canada are the responsibility of the customer. Please ship your return via a postal service (USPS, Royal Mail, Australia Post, EMS, etc.). Returns shipped via courier services such as FedEx, DHL or UPS will incur brokerage fees which will be deducted from the credit you will receive. Returned items must be declared as "Returned Goods" in the customs section of the return shipping label. Returns that are not properly declared may incur additional fees. Please use a service that is trackable as we are not responsible for damaged or lost returns.
RETURN SHIPPING ADDRESS
lost & found
Attn: Returns
12 Ossington Avenue
Toronto, Ontario
M6J 2Y7
Canada
